For Everyone
Sessions that are recommended for everyone who is in a customer facing role
Deliver and Accept Feedback Effectively
This class is for anyone inspired to shift difficult conversations into opportunities to foster connection, growth, and trust.
Data Driven Decision Making
This session focuses on basics of statistical analysis and how to use data correctly to make better decisions - since gut checks can be notoriously wrong.
How to lead customer meetings
Meetings hold a valuable place in business. Learn how to effectively lead meetings and important skill that you will use time and time again to interact with customers.
Increase Your Efficiency with Segmentation
Segmentation is a powerful ally when applied correctly. You can apply segmentation to different parts of your role and use this powerful technique to deliver maximum impact to your customers and maintain a better work-life balance.
Emotional Intelligence: The One Trait Your Team Needs from You
Given that most of us currently have higher levels of anxiety and stress, this class will help you develop emotional intelligence - the essential tool to work and lead better.
Think Like a Customer
Easy to say you are customer-centric but much harder to live it. You will learn what customer-first thinking looks like and get powerful tips that you can put to use on a daily basis.
For Management
Sessions that are recommended for a manager/leader of a customer facing team
Clear Communication: How to Ask for What You Need
Tasks, actions, and follow-ups all require clear and effective two-way communication. Learn how to transform your team’s conversations to improve productivity, reduce stress and meet deadlines.
Handling Difficult Customer Situations
Not all customer are fun to work with. But as a customer professional you need to work for all - including the not so pleasant ones.
Designing for Account Success
Customer Success is a journey and the road to success is always evolving. Learn the benefits of a design based approach to account planning and come away with the knowledge and skills to develop a success plan that delivers for your team.
Identifying and Mitigating Risks
Learn how to build a risk mitigation process that holds all departments accountable and decreases the probability of risk turning into lost revenue.
Build a dashboard for the team
Tracking key performance metrics and sharing it with customers helps demonstrate the business value your team is creating. We will show you what works and what does not.
Understanding Negotiation Fundamentals
Negotiation is key to hiring, closing deals, and sometimes even keeping existing customers from churning. Learn the basics and the "secret sauce" for effective negotiation.
All online courses listed are subject to change and availability.