About
Shankar is a sought after speaker and coach helping companies develop successful customer facing programs . He leverages over 25 years of experience as a leader of customer facing teams in both pre and post sales phases of a customer lifecycle. His experience has ranged from early stage startups to Fortune 500 companies and he continues to work with a global roster of businesses.
He is fueled by his passion for navigating the nuances of how different personality types impact our professional interactions and can make all the difference between failure and success. He considers himself a lifelong learner, eager to both build on his experience and stay in tune with the latest customer relationship management and success strategies.
While his experience has spanned industries as diverse as Technology, Marketing, Healthcare, Retail, and Education he has always remained connected to his data roots. Shankar holds 3 patents in the field of communications and online commerce. He co-founded a successful startup and is an active advisor to multiple young companies.
His role as a thought leader and educator continues to shine through in his workshops, webinars and a popular blog. Shankar believes mindfulness and empathy in the workplace is key to success, tenets he has tried to live by truthfully and consistently.
Shankar is currently working as a consultant and is always interested in a new challenge. Reach out to shankarsahai@infoivy.com if you have a challenge you need help with or just to connect. He loves hearing from people. Shankar shares his thoughts on topics such as big data, machine intelligence, customer experience as well as customer success on his blog regularly and so you may want to bookmark https://www.infoivy.com
Additional info
Prior Engagements
Industry/Vertical Wide Success
Shankar's Approach
Shankar has spoken for many programs and companies located in multiple countries. A sample set of some of his talks which are available online are below.
- Link 1
- Link 2
Shankar's Approach
Industry/Vertical Wide Success
Shankar's Approach
Shankar has worked with large teams in group settings to working with management and teams on a 1:1 basis. One major point is that a consultant must start where the client is! Too many consultants fail because they expect the client to start where the consultant is in terms of technique and approach. This can easily lead to failure. He strives to achieve the best possible outcomes for each client by using a rigorous model of Process Consultation and progress checklists.
Industry/Vertical Wide Success
Industry/Vertical Wide Success
Industry/Vertical Wide Success
The client culture is deeply influenced by the industry as well as intrinsic factors. Both must be accounted for creating the best version that a client be of themselves. Shankar has worked with a large number of clients from various industries, including:
- Software
- IoT
- SaaS
- Security
- Retail
He is able to assist you in developing a customer focused plan that drives your business forward and onward.