Shankar is a sought after speaker and coach helping companies develop successful customer facing programs . He leverages over 25 years of experience as a leader of customer facing teams in both pre and post sales phases of a customer lifecycle. His experience has ranged from early stage startups to Fortune 500 companies and he continues to work with a global roster of businesses.
He is fueled by his passion for navigating the nuances of how different personality types impact our professional interactions and can make all the difference between failure and success. He considers himself a lifelong learner, eager to both build on his experience and stay in tune with the latest customer relationship management and success strategies.
While his experience has spanned industries as diverse as Technology, Marketing, Healthcare, Retail, and Education he has always remained connected to his data roots. Shankar holds 3 patents in the field of communications and online commerce. He co-founded a successful startup and is an active advisor to multiple young companies.
His role as a thought leader and educator continues to shine through in his workshops, webinars and a popular blog. Shankar believes mindfulness and empathy in the workplace is key to success, tenets he has tried to live by truthfully and consistently.
Shankar is currently working as a consultant and is always interested in a new challenge. Reach out to firstname.lastname@example.org if you have a challenge you need help with or just to connect. He loves hearing from people. Shankar shares his thoughts on topics such as big data, machine intelligence, customer experience as well as customer success on his blog regularly and so you may want to bookmark https://www.infoivy.com
Shankar has spoken for many programs and companies located in multiple countries. A sample set of some of his talks which are available online are below.
Shankar has worked with large teams in group settings to working with management and teams on a 1:1 basis. One major point is that a consultant must start where the client is! Too many consultants fail because they expect the client to start where the consultant is in terms of technique and approach. This can easily lead to failure. He strives to achieve the best possible outcomes for each client by using a rigorous model of Process Consultation and progress checklists.
The client culture is deeply influenced by the industry as well as intrinsic factors. Both must be accounted for creating the best version that a client be of themselves. Shankar has worked with a large number of clients from various industries, including:
He is able to assist you in developing a customer focused plan that drives your business forward and onward.
Shankar is a seasoned professional. He is always in tune with the needs of his customers. His ability to draw on his experience to develop thoughtful solutions to meet customer challenges makes working with him a pleasure.
Shankar is one of the rare talents who can dive deep into the bits and float high above the architecture at the same time, illuminating connections in terms that are easily understood by technical and non-technical peers.
Shankar has helped built a Service Operations team from the ground up. We had very little time to get our act together because we were a few short months away from our first production 24/7/365 customer. But he came through for us.
Shankar excels at balancing company vision with budget reality. Clear communication, outstanding technical background, strong leadership, and individual approach to each team member have helped Mr. Sahai ensure the peak performance of his team, year after year. Serving on that team has been an honor and a privilege for me.
Shankar is a proven leader and one of the best that I have ever seen in my career with lot of technical background.
Shankar was great to work with. Shankar is personable, communicates well with non-technical people and is great to work with.